How Yource analyses 100% of customer conversations with AI
“We now know precisely where in a conversation we truly make the difference for the customer.”
Willem Hendrik Jakobs, Tech Director @ Yource
Linehub
Six agencies, one IT department: Linehub on Google Workspace
Six marketing agencies, two countries and one shared IT department — Linehub wanted a Google Partner who could accelerate their use of Google Workspace.
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6 agencies on one IT department
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0 VPNs left to log in through
Linehub
The challenge
VPNs, file servers and a lot of versions
Linehub began as two companies in two countries, each with an Active Directory and file servers. For anyone outside the physical offices that design was far from ideal, because it meant VPNs.
The complexity pushed people into downloading files to their own machines, which caused both security problems and a great many file versions. Keeping up with Linehub's growth on top of that was hard.
The approach
One ecosystem across six agencies
Linehub chose Google Workspace, and we helped them get the most out of the product and out of the wider Google ecosystem. After the implementation people could work inside the same file rather than around it.
Google Meet hardware connects the offices with everyone working from home or elsewhere — often on one of Linehub's many Chromebooks.
The impact
One IT department, one Admin Console
Linehub is six marketing agencies that joined forces, and they now share a single IT department. The Admin Console makes it straightforward to manage every user across the different domains.
Security improved because the legacy hardware is gone and nobody has to download files to an endpoint any more. We also implemented Florbs, which makes managing email signatures easy.
In terms of end-user experience, things massively improved since we implemented Google Workspace. VPNs, perceived as difficult by most of my colleagues, became obsolete. In a few clicks, end-users now have secure access to all Google apps. From the perspective of an IT admin, Google Workspace is very easy to manage. Chromebooks are my favourite devices to manage — it just doesn't get easier!
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