How Yource analyses 100% of customer conversations with AI
“We now know precisely where in a conversation we truly make the difference for the customer.”
Willem Hendrik Jakobs, Tech Director @ Yource
When Aasaanjobs joined OLX Group, an entire Google Workspace environment had to move into another one — without anybody noticing the next morning.
647 users migrated in a single night
0 interruptions to mail and calendars
The challenge
Aasaanjobs joined OLX Group, and their whole digital workplace had to come along. Slack, Okta, AWS, ServiceNow, GitLab and Zoom had already been migrated; what was left was the hardest one: Google to Google.
That had never been done inside OLX Group before. With 647 users, their mail, their calendars and all of their Drive content, there was no room for trial and error.
The approach
We worked with the local teams at Aasaanjobs and OLX Group on a project plan, and carried out every step of it with them:
As always, preparation was key: about three months of planning and testing before anything actually moved.
The impact
The migration ran with no disruption to email or calendars. Everything happened overnight, and the next day all Aasaanjobs users could log in with their brand new OLX.com accounts — without any hiccups.
Since then they have had the OLX identity, increased Drive capacity, additional Google Workspace functionality and a higher level of security. Both NextNovate and OLX Group look back on a good collaboration.
We are very impressed with NextNovate and their well-organized change management. This has ensured that all OLX Group employees quickly adopted Google Workspace. Since the first day we started using Google Workspace, our employees quickly mastered the tools, thanks to the excellent support from NextNovate. At OLX, we have been collaborating better and staying in touch with each other ever since.