As a Customer Growth Manager at NextNovate, you lead digital change and are responsible for driving both efficiency and growth within a diverse portfolio of accounts. You will work with high-class applications and tools like Google Cloud, Google Workspace, Okta, and Atlassian.
Your goal is twofold: you ensure our broader customer base is successfully supported through scalable, automated processes, while actively identifying and nurturing accounts that exhibit clear growth potential. You will help these customers move from basic functionality to utilizing Google Cloud and AI innovation to gain an edge over competitors, stepping in proactively when data signals indicate an opportunity for expansion.
What does your week look like?
You start your week at the office with an All-hands discussing your team’s goals and plans, as well as reviewing upcoming customer events. Then, you dive into your portfolio’s metrics. You review automated triggers and usage data to identify which accounts are approaching milestones or require renewal alignment. During the week, you host online webinars to update a broad group of customers on product developments, while also scheduling dedicated digital meetings with high-potential accounts to discuss their cloud strategies. You collaborate closely with our internal consultants to turn customer ideas into actual projects. At the end of the week, you tie up some administrative loose ends and celebrate the weekend with your co-workers.
Get to know us:
At NextNovate, we believe that work should be fun. We act as the ultimate guide for innovative frontrunners – such as Zonneplan, Simon Loos, Yource, Mantel, and YoungCapital – navigating them through every aspect of the Google Cloud Platform or best-of-breed productivity suite.
Our mission is to support the Human Side of Cloud at our customers, leveraging Best of Breed tools to support the strategy, goals and workforce.
Some of the things you are going to do:
- Manage a large volume of accounts by leveraging self-service portals, automated engagement paths, and digital renewal flows.
- Actively respond to automated alerts and system triggers to identify and capture expansion opportunities within growing accounts.
- Conduct light maturity management and gap analyses for high-potential accounts, transforming these insights into project proposals.
- Host and coordinate recurring product webinars and digital events to maintain strong customer connection at scale.
- Own contract hygiene and execute renewals smoothly, optimizing the retention and health of your portfolio.
- Coordinate the timely and clean transfer of high-growth accounts to the designated account teams once specific expansion thresholds are met.
What you bring:
- Conversational Dutch (Hard Requirement): Excellent communication skills in Dutch are essential to successfully support and advise our customer base.
- A Scaled & Strategic Mindset: You know how to balance the management of a large portfolio through digital tools with providing targeted attention when an account shows genuine growth indicators.
- Financially & Analytically Driven: You understand how to interpret portfolio data, and you know your success is measured by retaining contract value, improving margins, and generating pipeline.
- GCP Ready: You possess a solid understanding of cloud environments. You are able to discuss the connection between Identity (Okta), Collaboration (Workspace), and Infrastructure (GCP) within your first 30 days.
What we offer:
- A competitive salary (range € 4400 – 5200 per month +OTE depending on experience)
- Lease car or mobility budget (€ 850,-)
- Phone and MacBook Pro
- Reimbursement of your internet cost (max € 50,-)
- Work from home allowance and equipment
- No hierarchical culture
- The flexibility to work from home or at the office (max of 2 days from home)
- 25 days annual leave (with the opportunity to buy 10 additional days)
- Free Google Cloud certifications
- Free snacks and drinks at the office
- NS card for work-related travel
Joyce Eijck-Verbaan
HR Specialist
Fast reply